Shipping: 

Cloth Lab is based in Vancouver, Canada. Orders will be shipped from my workshop every Thursday via Canada Post. If you are ordering from outside of Canada, this system will then feed into your home countries' mail system (Canada Post to US Postal Service). All deliveries are sent by Expedited Parcel and include tracking, insurance, and a delivery confirmation at delivery destination (signature required only for all deliveries within Canada). 

Canada

Pillows:
1-7 business days, depending on where in Canada you live (by Regular Parcel). Shipping costs are $10 for the pillow cover only, and $13.50 for the pillow cover and the insert. If you live in the Vancouver area and would prefer to save the cost of shipping, you are welcome to pick up directly from my studio. Please email me to arrange.

Quilts:
Please email me for specific shipping information, as pricing varies greatly depending on your location and desired delivery time. Note that I will cover the cost of insurance for all regular priced quilts. If you live in the Vancouver area and would prefer to save the cost of shipping, you are welcome to pick up directly from my studio. Please email me to arrange.

USA:

Pillows:
4-6
 business days, depending on where in the US you live (by Expedited Parcel). Shipping costs are $15 for the pillow cover only, and $23 for the pillow cover and the insert. Please note that for all deliveries outside of Canada, any import fees, taxes and duties are the sole responsibility of the Purchaser.

Quilts:
Please email me for specific shipping information, as pricing varies greatly depending on your location and desired delivery time. Note that I will cover the cost of insurance for all regular priced quilts. Please note that for all deliveries outside of Canada, any import fees, taxes and duties are the sole responsibility of the Purchaser.

International:

Please email me to receive a shipping quote based on your order and location. Please note that for all deliveries outside of Canada, any import fees, taxes and duties are the sole responsibility of the Purchaser.


Pillow Inserts:

All of the pillow inserts available on this website are from Ikea. They are of an excellent quality and my absolute favourite to use- great product at a great price.

Though you are welcome to purchase them here, you may prefer to purchase directly from an Ikea store in Canada or USA, as their retail price is lower and you will also save on shipping costs. Especially for customers living outside of Canada, shipping larger items is quite expensive. 


Laundry Care:

All quilts and pillow covers are made using top quality 100% cotton fabrics, batting, (zippers) and thread. Every piece of fabric has been machine washed and tumbled dry prior to being cut and sewn into a finished product.

Repeated washing or prolonged exposure to direct sunlight can cause colours to fade. To clean, wash quilted items separately in the gentle cycle with cold water and a mild laundry soap. Lay flat on a towel(s) to dry completely. After, tumble for 5 minutes in a cool dryer if you wish to remove wrinkles. Do NOT bleach or iron.

Quilts and pillow covers may also be kept clean between laundering by using a roller lint brush to remove surface dirt- a quick and easy method that works extremely well.


Policies:

I have carefully produced, wrapped and shipped these creations myself, for you to use and to enjoy. If, however, you happen to receive an item that has been damaged in shipping, please email me within 7 days of delivery and I will gladly arrange an exchange or store credit. All merchandise must be returned in its original condition, with the original packaging and receipt. I will reimburse shipping and handling fees only for these specific exchanges. I do not offer refunds at this time.


'Sold Out' Items:

See an item that you would like to purchase but it is sold out? Please email me and I would be happy to make one just for you! (takes about one week for me to sew a pillow cover and up to one month to sew a quilt, depending on the size and complexity of the design)